Clients
Book Appointments
Scheduling an appointment with Tranquil Haven is simple and convenient. We offer multiple booking options to accommodate the busy schedules of parents and guardians.
How to Book an Appointment?
- Phone Call: Call us at (850) 567-9707 to speak with our staff and find a time that works best for you.
- Fax: 800-962-0493
- Email Requests: Reach out via schedule@mytranquilhaven.org for appointment availability and inquiries.
What to Expect During Your First Visit?
- A comprehensive psychiatric evaluation to understand their mental health needs.
- A detailed discussion with parents/guardians about symptoms, concerns, and medical history.
- The development of a personalized treatment plan that may include therapy, medication management, or resiliency building skills and lifestyle recommendations
Preparation for your first appointment
- Fill out all documents emailed to you from Tranquil Haven 48 hrs prior to appointment
- Log onto your patient portal prior to your appointment and fill out the necessary information
- Have a list of all the medications and supplements your child takes
- Make copayment or full payment for service prior to checking in
If you are a virtual (telehealth) client
- Have a quiet room in the house with good lighting
- Have a fully charged computer, phone or tablet ready for the ~90 minute intake.
- Initial visit would start with patient and parent if the child is under the age of 18.
- We will discuss the flow of the visit within the first few minutes of the encounter
If you are an in person client
- We look forward to seeing you at our outpatient practice location 7113 Beech Ridge trail, suite 1, Tallahasse FL 32312
Preparation for your first Inperson appointment
- Bring the names of any medications or supplements you are currently taking
- Plan to arrive 15 minutes before your appointment time
- At check in, the front desk staff will alert you to any pending documents or payments needed before the appointment
Fee’s & Insurance
We accept the following insurance plans: Capital Health Plan, United Health Care/ Optum and UMR.
If you don’t have any of the above insurances. We will be happy to see you on a fee for service bases. Superbills are provided to you, which you could submit to your insurance for reimbursement.
Billing & Payment Options
- Payments can be made via credit/debit cards, zelle or paypal
- HSA & FSA accounts may be used for eligible services
Copayments, coinsurance, and cash payments for medical services are done on the Tebra portal.
Benefits of Using the Patient Portal
We have two patient portals here at Tranquil Haven. We have two patient portals here at Tranquil Haven:
- Charm EHR for medical records documentation, scheduling appointments, communication with staff
- Tebra for medical billing services.
- Clients have full access to their Tranquil Haven medical records via the Charm mPHR portal. Please respond to emails or text messages from both portals.
The Patient Portal ensures convenient and confidential access to your child’s mental health care at your fingertips.
Patient and user-friendly Patient Portal provides parents with 24/7 access to important medical records, appointments, and provider communication.